Our Mission Statement

 

To provide our customers with the best
food shopping experience in the country.

 

Our Company Mission Statement incorporates the following prime objectives:

 

·               To consistently supply products and services of the highest quality.

·               To maintain our existing customers and attract new customers through the quality of our service, products, range and value.

·               Constantly invest in the training and development of the team.

·               Constantly re-invest in the business and Company growth.

 

We achieve these objectives through the following:

·               Our staff genuinely caring for our customers and their requirements

·               Exceeding our customers’ expectations in all aspects of their shopping experience.

·               Increasing our customers’ perception concerning value for money.

·               Efficient use and management of all Company resources and equipment.

·               Maintaining a high level of staff quality, motivated by an environment that encourages and rewards input, accountability and original ideas.

 

Our Core Values

 

The following list of core values reflects what is truly important to us as an organisation.  These are not values that change from time to time, situation to situation or person to person, but rather they underpin our Company culture.

Many people feel Supabarn is an exciting Company of which to be a part of, and a very special place to work.  These core values are the primary reason for this feeling, and they transcend our size and our growth rate.  By maintaining these core values, regardless of how large the Company becomes, we can preserve what has always been special about our Company.

These core values are the soul of Supabarn.

What We Do:

 

·                Work as a team	·                Communicate with others
·                Ask questions if unsure	·                We make decisions and take action
·                Help and support others	·                Learn from our mistakes
·                Put the customers first	·                Treat people with respect
·                Be friendly	·                Say thank you
·                Work hard	·                Take pride in our work
·                Work smart	·                Have fun

 

What We Don’t Do:

 

Customers:

 

·                We don’t argue with customers. (If we cannot resolve an issue, we pass it up the line.)

·                We don’t disrespect our customers

·                We don’t let customers wait to be served

·                We don’t let customers leave our store dissatisfied

·                We don’t let a complaint go unresolved; it’s an opportunity to win a customer for life. (People talk about how complaints are handled.)

 

Personal:

 

·                We don’t ask our people to do things we won’t do ourselves

·                We don’t talk behind people’s backs or gossip

·                We don’t sugar-coat the truth – we respectfully say it how it is.

·                We don’t make excuses or lay blame

·                We don’t hide our mistakes – we fix them.

·                We don’t take credit – we pass it down.

·                We don’t let a title stop us from doing a job.

·                We don’t make a problem bigger that what it is.

·                We don’t ‘over-brain’ things to the point of inaction. (Procrastinate.)

 

Organisational / Culture:

  

·                We don’t allow anyone to be irreplaceable – we share our knowledge.

·                We don’t wait for others to take action when there is a problem.

·                We don’t waste money.  Every dollar wasted is a dollar more our customers end up paying.

·                We don’t know it all, we encourage feedback and input.

·                We don’t micro-manage – we empower our people.

·                We don’t make exceptions.

·                We don’t let things go.  We address them.

 

People Management:

 

·                We don’t hire people when in doubt – keep looking.

·                We don’t buy people.

·                We don’t hire people that we are not enthusiastic about.

·                We don’t hire on experience alone, but ensure they display the right character traits.

·                 We don’t hesitate when we need to make a people change.  (First be sure you don’t simply have someone in the wrong seat.)

·                We don’t make decisions out of convenience.

·                We don’t put our best people where we have the biggest problems, but where there is the biggest opportunity.

·                We don’t pay people more to ‘motivate’ the right behaviours from the wrong people, but to get and keep the right people in the first place.

·                We don’t move a problem.

·                We don’t promote someone unless they have trained their replacement.

·                We don’t let good people go. 

 

 

 

 

 

 

Employee Behaviours

 

Our employees are the lifeblood of the organisation, the most valuable resource the business has.  Without the sustained efforts of all our employees the business would not function to the high standards that customers have grown to enjoy.  It is through a number of purposeful behaviours that guide all employees to give their best every day, making Supabarn Supermarkets an enjoyable place to shop, work and learn.          

 

As a Team Player:

 

·            I feel part of the Supabarn team and support others when required

·            I develop good working relationships with my colleagues

·            I am always positive to suggestions made by others in my team

 

Responsibility:

 

·            I can work unsupervised and maintain composure when under pressure

·            I work hard to meet deadlines and commitments agreed to

·            I take action quickly when mistakes have been made

·            I am committed to my role in the Company

 

My Passion & Energy:

 

·            I remain enthusiastic no matter how big the task may appear

·            I willingly take on new tasks

·            I bring creativity to my role

 

Helping Customers:

 

·            I have a helpful attitude towards customers and colleagues alike

·            I always look for new ways to build long term relationships with my customers

·            I take great pride in my work and my ability to help customers

 

Job Knowledge:

 

·            I appreciate the knowledge and skills required to deliver quality to our customers

·            I use all resources available to make it easy for customers to shop in our stores

·            I take part in all training opportunities made available to me, to make this business better

 

My Organisational Skills:

 

·            I have a consistent work ethic regardless of difficulties that I may face

·            I look for smart ways to achieve my objectives

·            I prioritise my workload to benefit my customers and colleagues

 

Continuous Improvement:

 

·            I am customer focused in everything that I do

·            I am quick to act when change for the better is required

·            I act on customer feedback to improve our service where possible

 

 

Management Behaviours

We strongly believe management behaviours underpin the success of every aspect of the business.  It is everyone’s responsibility to live and instil these behaviours in others.

 

As a Manager:

 

·            I take ownership in my role as if it was my own business

·            I lead by example putting myself out first

·            I take responsibility for my own successes and failures

·            I recognise that I am responsible for my own happiness and success

·            I always act with integrity

·            I never misuse the authority I have been given, for my own personal gain

·            I always endeavour to comply with the laws of this country and operate within the spirit of these laws and other industry codes of practice

·            My personal conduct is always professional, upholding the reputation of the company at all times

·            I have a ‘can do’ attitude  

·            I am passionate about my role, displaying my enthusiasm at all times

·            I am consistent in my decision making

·            I bring change when change is required

 

Supporting the Team:

 

·            I empower my people to reach their full potential

·            I strive to foster a positive team environment at all times

·            I strive to create a workplace where motivated team members can flourish and be successful, reaching their potential

·            My team is self directed, providing them the forum to discuss issues, solve problems and appreciate each other’s contributions

·            Every person knows they belong to the team

·            This is a company without levels, and I treat everyone the same

·            I involve team members in the decision making process

 

Knowledge:

 

·            I share knowledge with my team to benefit them

·            We celebrate success and learn from our mistakes

·            Knowledge is power and I support all team member’s right to access relevant information

·            We keep getting better at what we do by looking for ways of doing it better

·            I like to empower my team by sharing the responsibilities where possible

 

Communication:

 

·            I recognise everyone’s right to be heard, regardless of their point of view

·            I recognise that everyone has a contribution to make

·            We are honest with each other and tell the truth regardless of how difficult it can be

·            We believe in candour